EFFECTIVE JUNE 1ST 2023 - YANDY'S NEW & IMPROVED RETURN POLICY - You no longer just have 30 days to make a return.
90 days to return - All eligible items store credit only - Free Label
Return Policy: We hope you love your purchase from Yandy, but if you are not satisfied with your merchandise, eligible merchandise can be returned to Yandy for store credit only within 90 (ninety) days from the date of purchase. The original shipping and handling fees are not refundable.
All eligible items must be returned pursuant to a return authorization as a complete set (just as they were purchased) in the original unworn condition and with original packaging and barcodes. Once a return is received and deemed in re-saleable condition, then Yandy will issue a store credit for the merchandise price and taxes (if applicable).
- Ineligible Merchandise: Final Sale merchandise is ineligible for returns due to their nature and will not receive a store credit. Final Sale merchandise categories are: Panties, Men's Underwear, Hosiery, Bodystockings, Wigs, Gift Cards, Sale Items, Clearance Items, Sex Gifts, Sex Games, Sex Candy, Sex Tape and Bondage Kits, Sexual Wellness products (including but not limited to vibrators, lubricants, massage oils, body paints, lotions, candles, soaps, and gels).
- Non-Saleable Merchandise: In the event merchandise received for a store credit is damaged or non-saleable, then Yandy reserves the right to not issue a store credit. Non-saleable merchandise examples include but are not limited to merchandise arriving without original tags, without packaging, or merchandise displaying signs of wear or use (laundering, stained, soiled, strong odors, hair, fur, ripped, torn, pilling, etc.).
- Order Cancellation: Yandy reserves the right to refuse an order or cancel an order for a full refund for any reason, including but not limited to limitations on maximum purchase quantity, suspicious purchasing activity, inaccuracies or errors in product, pricing, or inventory information, unanticipated processing or fulfillment delays, force majeure events, or problems identified by our credit and fraud department.
Not only is our store credit policy disclosed prior to checkout we provide 24/7 online sizing assistance and customer care agents available 7 days a week. We know online shopping sizing can be tough so we provide help so you can get it right -
Tap Here for Sizing Assistance
I apologize but we do not refund for the following reasons:
- Did not like the item
- Ordered multiple sizes
- Ordered multiple styles
- Did not fit/sizing inaccurate
- Did not like the quality
- Not what I expected - different than pictured
- And so forth
The good news is your store credit never expires and can be used to purchase any item on Yandy.com - swimwear, lingerie, dresses, bras, activewear, shoes, and Halloween Costume.
Comments
2 comments
This is a horrible way for your return policy you won't answer the phone you won't let me do a thing on line you never sent me another link for my return
This is a horrible way for your return policy you won't answer the phone you won't let me do a thing on line you never sent me another link for my return
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