Ugh, that's a bummer. But don't worry. Do the following things first:
- Confirm your address is complete and correct when you look at your Yandy Order confirmation.
- Make sure to look around the outside of your house - they try to leave packages out of plain sight.
- Be sure to check with all residents in case your package was brought inside.
- Check with your neighbors.
If the package is still cannot be located, contact our Yandy Customer Care team at service@yandy.com or 1-800-883-0860. We can get the claim investigation started and send a replacement package immediately.
Please note missing packages need to be reported to Yandy within 3 business days of the delivery date to file a claim.
Our claim process is for reshipment of order not refund.
* Yandy is not responsible for any lost or undeliverable packages where the address was incorrectly provided.
** Yandy has no liability due to do the instructions on your UPS My Choice®.
Comments
1 comment
I paid for overnight shipping. It has still not arrived two days later. It is tracked to being in AZ. Please remedy this or I won’t buy from this site again and I dance so it would be disappointing.
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