UPS Delivered package cannot be located.

Ugh, that's a bummer. But don't worry. Do the following things first: 

1. Confirm your address is complete and correct when you look at your Yandy Order confirmation.
2. Make sure to look around the outside of your house - they try to leave packages out of plain sight.
3. Be sure to check with all residents in case your package was brought inside.
4. Check with your neighbors.

If the package is still cannot be located, contact our Yandy Customer Care team at service@yandy.com or 1-800-883-0860. We can get the claim investigation started and send a replacement package immediately.

Please note missing packages need to be reported to Yandy within 3 business days of the delivery date to file a claim.

Our claim process is for reshipment of order not refund.

* Yandy is not responsible for any lost or undeliverable packages where the address was incorrectly provided.

** Yandy has no liability due to do the instructions on your UPS My Choice®.