How do I return something?

Click here for return policy.

Please follow the steps below to ensure proper processing of your return.

1. Please try to reuse the original shipping package.
2. Our return process is completed online.
   1. 1. • Please do not enter the # sign with your order number - just order number, no symbols.
         • You will receive an onscreen message stating your RA is under review after you complete the online process.
         • You will receive a response via email in the next 1 - 2 business days on how to proceed with your return.
         • CLICK HERE to start the return authorization process
3. Once your RA is reviewed and approved you will receive an email on how to proceed. 
4.   Returning Outside the US: Yandy does not supply return labels for orders outside the US.  The customer is responsible for shipping back to Yandy. We strongly recommend adding delivery and/or signature confirmation.  You can still obtain your RA online; it just will not create a return label. But you can use the paperwork to send back your item(s)  Please contact Yandy customer service if you need additional assistance. Please address the return package as: Yandy.com, Attn: Returns: 6750 W Van Buren St. STE 130, Phoenix, AZ 85043
5. Please make sure you add all the items including shoes you want to return all at once because you are only issued one return authorization and USPS label per order
6. SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing.Yandy will email you when your return has been processed.

Label formatted to one page when you print  the Return Authorization email to you. Please do not print screen.

Open the email and click on the printer icon to ensure your label is printed to the correct size.

Click Here is you do not have access to a printer